Operations is the core function of most business organizations. It is directly responsible for the value-added transformation of inputs into useful goods and services and their delivery to customers. The overall goal of operations management is to maximize the effectiveness and efficiency of the transformation and delivery process. Successful organizations have demonstrated that operations can be a powerful competitive weapon for making major penetrations into markets worldwide. This course introduces the principles, concepts and analytical tools of operations management. It is designed to address the key operations and logistical issues in service and manufacturing organizations that have strategic as well as tactical implications.