Mediation is one tool for an impartial third party to assist others to constructively address conflict. In this hands-on workshop, mediation will be described, underlying principals explored, and skills needed for mediation practiced. Role-plays will be incorporated into the work to practice active listening, distinguishing positions from interests, reframing, and formulating open-ended questions. Culture and emotions of not only the parties but also of the mediator play important roles in the course of the mediation process. To develop self-knowledge and facilitate personal growth, workshop participants will explore their cultural and emotional intelligence; reflecting on their strengths and opportunities for growth; and developing an action plan for improving their competencies within the context of conflict management and resolution. We will also explore personal conflict orientations and biases – knowledge essential to assuming an effective role as a neutral party. To further link theory and practice, theories helpful to understanding mediation and related psychological processes will be presented. This workshop is relevant to professional work in the conflict resolution field.