ix Sigma is a business improvement approach that seeks to find and eliminate causes of defects, errors, and variations in a process by focusing on outputs that are critical to customers. It is driven by the disciplined use of data, statistical analysis, and diligent attention to managing, improving, and reinventing business processes. This course provides a succinct introduction to Six Sigma concepts principles and methodology, and presents the keys to successfully implementing and sustaining a Six Sigma program.